Protex Warranty Information

Protex Safe Co. Limited Warranty

Protex Safe Co., LLC (Protex) offers a one (1) year warranty on every product effective from the date of purchase. This warranty is not transferrable beyond the dealer and the original end-user. At our discretion, we will repair or replace the product. This warranty covers parts only. Products that will be shipped or brought in to our facility won't be charged for labor within the one (1) year warranty. The original end-user is responsible for labor costs associated with repairing the product at the original end-user's location. Protex Safe Co. strongly recommends that a certified locksmith or a certified safe technician will repair, install or replace any part of the product. In case the original end-user contacts our technical support team, Protex Safe Co. will not be liable for damages caused by the original end-user's inability to complete, comply or understand the instructions provided by the technical support team member. A credit will only be issued if the item is returned in new condition with the original packaging.

Protex Safe Co. warrants to the original purchaser that the product(s) shall be free of defects in material and workmanship for a period of one (1) year from the date of purchase from Protex Safe Co. (complete safes). This warranty applies provided there is compliance with all installation/operating instructions supplied by Protex Safe Co. and, provided further, that the product has been subject to normal use without any misuse, negligence, modification, or the occurrence of accidental damage. Protex will not be responsible for cost of replacement or shipping costs where misuse, negligence, or modification are evident.

DISCLAIMER: If safe is not used properly according to the Manufacturer’s manual, the warranty will become void. This includes overuse of emergency keys and emergency power override wires/boxes.

PROTEX SAFE CO. MAKES NO OTHER WARRANTY WITH RESPECT TO THE PRODUCT, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY AS TO SUITABILITY OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR USE OR THE MERCHANTABILITY THEREOF AND SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED THROUGH BURGLARY, THEFT, ROBBERY, FIRE OR OTHER HAZARD. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS EXPRESSED OR IMPLIED BY LAW AND/OR CUSTOM.

Customer Remedies: In the event of a defect in materials or workmanship covered by this warranty, the purchaser shall contact Protex Safe Co. Repair or replacement shall be at the election of Protex Safe Co.. The purchaser's sole remedy shall be the repair or replacement of the product and under no circumstances shall Protex Safe Co. be liable to the purchaser or any other person for any consequential, incidental, economic, direct, indirect, general or special damages arising out of any breach of warranty. In no event shall Protex Safe Co.'s liability exceed the original cost of the product.

No Liability for Consequential Damages: PROTEX SAFE CO. EXPRESSLY DISCLAIMS ANY WARRANTY OF NONINFRINGEMENT PROVIDED UNDER KRS 355.2.312, UCC §2-312, OR SIMILAR LAW. PROTEX SAFE CO. SHALL NOT INDEMNIFY NOR BE RESPONSIBLE FOR ANY DAMAGES ARISING OUT OF A CLAIM THAT THIS PRODUCT INFRINGES ANY PATENT.

Some states do not allow the exclusion or limitation of implied warranties or limitation of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

DISCLAIMER: Installation of the product with any unapproved accessorial item or product may invalidate the Protex Safe Co., Limited Product Warranty.