Cobalt Shipping Information
Usually ships within 2-5 business days, delivery will be another 2-7 business days
*Shipping is included to most of the continental United States (Alaska and Hawaii customers please contact us for shipping costs before placing order). However, in some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges (i.e. New York). Certain limited access locations (i.e churches, schools, libraries, construction sites etc) are subject to a $75 access fee. If any additional charges apply the customer will be notified before shipping. Please enter shipping address carefully. Incorrect shipping addresses will result in extra shipping charges for the customer. If customer changes mind once a safe has shipped customer will be responsible for freight to and from the delivery address as well as restocking fee.
Safes under 100lbs ship via UPS ground, safes over 100lbs ship curbside delivery (delivery personnel will present goods to ground level at rear of delivery vehicle. Customer is responsible for final movement of goods, unpack and debris removal). Freight deliveries will require inspection and signature. Customers must be available for delivery once a safe ships or storage fees may apply. Please contact us prior to shipment if you require a delay.
Cobalt Safe utilizes the services of UPS Parcel on all safe orders weighing 100 lbs or less. All safes are shipped
via UPS Ground for cost effectiveness. Safe shipment can be upgraded to Next Day or 2nd Day Air per customers
request and at cost to the customer. Customer must notify Cobalt Safes of any damages or defects and along with a
description of the damage/defect within 24 hour of receipt. If the customer declines to keep the damaged or defective safe it will
be the customer’s responsible to repackage and hold the safe until a claim can be submitted and UPS Parcel can
retrieve the damage safe, this can process can take approximately 10 – 14 business days.
Cobalt Safes utilizes the services of
both UPS Freight and R&L Carriers for all LTL shipments. The freight carrier provides either dock or curbside
delivery based upon delivery location. Curbside delivery is defined as delivery of the freight as close to the
actual delivery address as possible. Please remember the size of the tractor trailer and certain safety
precautions may prevent the freight carrier from delivering at the actual curb or delivery address.Lift-gate
service is standard on all deliveries at no additional charge. The freight carrier is not responsible for inside
delivery of freight and inside delivery is not a service that Cobalt Safes offers.
***Inspection For Damage Process:
In a timely manner all LTL Freight deliveries must be inspected for damage at time of delivery. All
packaging should be inspected for any noticeable signs of damage to include tears, indentions, and friction marks to the packaging. All freight shipped by Cobalt Safes is shipped in an upright manner and is never wrapped in plastic. Any signs of damage to the packaging, freight not being delivered upright, and/or freight wrapped in plastic are justified reasons for the customer to require further inspection of the actual safe itself. All damaged safes must be refused at time of delivery. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at time of delivery prior to signing the delivery receipt. Under no circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee without any notes of exception to the damage it clearly states that the freight has been received by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Cobalt Safes and require the consignee to file any claims against the carrier themselves.
DELIVERY ISSUES:
Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Cobalt Safes and may result in additional freight charges. Cobalt Safes attempts to contact and notify all customers of any additional fees prior to providing freight carrier with any written or verbal authorization regarding any changes in the shipment. Upon, initial contact with the customer it will become their responsibility to find a resolution to the delivery issue in a timely manner. Cobalt Safes reserves the right to authorize the return of any freight found to be undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customers will be charged for all freight charges to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Cobalt Safes warehouse. Freight that is returned because it has been deemed undelivered will be subject to a 20% restocking fee.
**SHIPPING COSTS** Shipping costs are included to most of the continental United States. However, some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If any additional charges apply the customer will be notified before shipping. If customer changes mind once a safe has shipped customer will be responsible for freight to and from the delivery address as well as restocking fee.