Returns for safes other than damaged/defective are possible up to 14 days after delivery date and subject to a 20% restocking fee. Once a safe has shipped customer will be responsible for freight to and from the delivery address. Safes that are received damaged and/or defective will be repaired, replaced or credited at 100%. Authorization must be obtained by contacting our customer service department at cs@totalsecuritystore.com. All freight deliveries must be inspected for damage at time of delivery in a timely manner. Failure to carefully inspect packaging and note damage or refuse delivery will remove all liability of damage from Cobalt Safes and require the consignee to file any claims against the carrier themselves.
